German Speaking CS for Virtual Reality

1 week ago

Athens, Attica, Greece Patrique Mercier Recruitment Full time

Patrique Mercier Recruitment is excited to announce an incredible opportunity for a German Speaking Customer Support Representative in the cutting-edge Virtual Reality (VR) and Augmented Reality (AR) Department This role invites enthusiastic candidates to join a dynamic team focused on providing exceptional customer support for groundbreaking technologies in a rapidly evolving industry.

As a German Speaking Customer Support Representative, you will assist customers with inquiries and technical issues related to VR and AR products and services. You will engage with clients through various communication channels, ensuring they receive timely and effective support. Join us in shaping the future of immersive technology while thriving in a supportive and innovative work environment

Key Responsibilities
  • Provide excellent customer support for German-speaking clients regarding VR and AR products via email, chat, and other digital platforms.
  • Troubleshoot technical issues and provide detailed assistance to ensure customer satisfaction.
  • Document customer interactions, feedback, and resolutions accurately within the support system.
  • Collaborate with the product development team to relay customer insights and contribute to service improvements.
  • Stay informed about the latest developments in VR and AR technology to provide accurate guidance and support.
  • Maintain a professional and welcoming manner in all customer communications.

Requirements

  • Fluency in German and English, both written and spoken, is required.
  • Previous experience in customer support or a strong background in technology is highly desirable.
  • A keen interest in virtual reality, augmented reality, and gaming technologies.
  • Excellent communication skills with a focus on customer engagement and satisfaction.
  • Strong problem-solving skills and the ability to assist clients with technical inquiries.
  • Attention to detail and the capability to manage multiple support requests effectively.
  • Ability to work in a fast-paced, innovative environment while remaining adaptable to change.
  • A commitment to providing exceptional service and enhancing customer experiences.
  • A valid work permit or residency in the country of employment may be required.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus / Holiday Bonuses
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Competitive Salary by Greek standards
  • Fully Paid Relocation Package ( flight, transfer and hotel for the first 4 weeks )
  • Free Greek Lessons, Engagement Activities

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