Car Leasing and Finance Customer Support Specialist
11 hours ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative in the Car Leasing & Financing department.
This role involves providing exceptional service to customers via phone, email, and chat, ensuring that their inquiries and concerns are addressed promptly and efficiently. You will be responsible for educating clients on leasing terms, conditions, and benefits available to them, as well as maintaining accurate records of customer interactions.
To succeed in this role, you must possess excellent communication and interpersonal skills, with fluency in Italian being a requirement. Previous experience in customer service or a related field is preferred, but not essential.
As a Customer Support Representative, you will have the opportunity to work independently and as part of a team to ensure a seamless customer experience. You will also receive comprehensive training and development opportunities to enhance your skills and knowledge.
Key responsibilities:
- Provide top-notch customer support via phone, email, and chat in Italian.
- Assist customers with inquiries regarding car leasing and financing products.
- Resolve customer complaints and issues efficiently while maintaining high levels of satisfaction.
- Educate clients on leasing terms, conditions, and benefits available to them.
- Maintain accurate records of customer interactions and follow up as needed.
Requirements:
- Fluency in Italian (both spoken and written) is required.
- Exceptional communication and interpersonal skills.
- Previous experience in customer service or a related field is preferred.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
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