Car Leasing and Financing Customer Support Specialist
1 day ago
Patrique Mercier Recruitment is committed to connecting talented professionals with exceptional job opportunities. We are currently looking for a skilled Customer Service Representative to join our team.
This role is perfect for individuals who are passionate about customer service and have an interest in the automotive industry.
Job Description:
- Provide outstanding customer support to Czech-speaking clients regarding car leasing and financing options via phone, email, and chat.
- Assist customers with inquiries about service agreements, payment options, and leasing procedures.
- Effectively resolve customer issues and complaints to ensure a smooth leasing experience.
- Maintain accurate records of customer interactions and ensure timely follow-up on inquiries.
- Collaborate with the leasing team to provide customers with accurate information and guidance.
- Educate clients on the benefits of leasing versus buying and available financing solutions.
- Collect and analyze customer feedback to support continuous service improvement initiatives.
Requirements:
- Fluency in Czech and English, both written and spoken.
- Experience in customer service, preferably in the automotive or financial services sector.
- Strong interpersonal skills with a focus on customer satisfaction.
- Detail-oriented with excellent organizational abilities.
- Familiarity with CRM systems and standard office software.
- Strong problem-solving skills and an ability to work independently.
- Flexibility to work various hours, including evenings and weekends if necessary.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and hotel)
- Free Greek Lessons, discounts and other perks
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