Car Leasing Customer Support Specialist
1 day ago
Our organization is seeking a skilled German Speaking Customer Support Representative to join our Car Leasing & Financing Department. In this role, you will provide professional and comprehensive support to German-speaking customers regarding their car leasing and financing inquiries.
You will play a key role in ensuring customer satisfaction and loyalty by assisting clients with navigating their options and answering questions related to leasing terms, financing options, and account management.
Responsibilities- Provide exceptional customer service to German-speaking clients through phone, email, and chat regarding car leasing and financing.
- Assist customers with inquiries related to leasing terms, financing options, and account management.
- Efficiently handle and resolve customer complaints, ensuring a positive experience.
- Maintain accurate records of customer interactions in the CRM system.
- Collaborate with internal teams to ensure effective service delivery and resolution of customer issues.
- Stay informed about automotive industry trends and company services to provide knowledgeable support.
Requirements
- Fluency in German and English; knowledge of additional languages is an advantage.
- Previous experience in customer support, particularly in the automotive or finance sector.
- Excellent communication skills and a customer-oriented approach.
- Strong problem-solving abilities with attention to detail.
- Familiarity with CRM systems and proficiency in standard office software.
- Ability to work independently while managing multiple tasks efficiently.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
- Many Extras
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