Strategic Customer Growth Lead

19 hours ago

Athens, Attica, Greece beBeeSuccess Full time
Customer Success Leader

The company is looking for a skilled Customer Success Leader to oversee the customer lifecycle post-sale, focusing on retention, expansion, and customer advocacy across various segments. This role will lead regional teams in the Americas and Rest of World to drive world-class outcomes through a combination of 1-to-many programs and 1-to-1 relationship management.

This mission-critical position is responsible for safeguarding and growing the recurring revenue base. The successful candidate will design and scale processes and systems to ensure every customer receives the right level of engagement and value realization throughout their journey.

Key responsibilities include building a scalable customer success strategy, defining customer health, onboarding, renewal, and upsell processes, managing regional teams, driving adoption, value realization, and customer advocacy programs, and aligning closely with Product and Support for proactive issue resolution and roadmap feedback.

Requirements include 5+ years in customer success, account management, or post-sales roles in SaaS, with at least 3 years at a senior leadership level, experience overseeing high-touch and scaled customer success models, proven ability to lead and scale global teams, demonstrated success in driving high retention, net revenue retention, and expansion within a subscription-based business, and track record of building customer advocacy programs and managing customer health metrics.

Benefits include a competitive salary package, company-wide bonus scheme, individual training budget for professional development, impressive benefits package, private medical insurance plan, exciting and friendly working environment, commuting expenses, and equal opportunity and workplace diversity.

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