Empathetic Customer Liaisons

2 days ago

Athens, Attica, Greece beBeeAmbassador Full time

Job Overview:

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  • Give Voice to People's Loves

At Pandora, we're on a mission to give voice to people's loves. We believe that every individual deserves to express themselves authentically, and our customer experts play a vital role in making this happen.

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  • Handle calls, emails, and chats with sensitivity and care.
  • Respond to pricing and product inquiries, order status, tracking inquiries, and order cancellations with ease and professionalism.
  • As a brand ambassador, provide promotional support and be knowledgeable about current promotions and new offers.
  • Handle account and billing issues, along with order upselling, troubleshooting, fraud orders, and returns based on policy provided through training guidelines.
  • Collaborate with colleagues to exchange ideas and solutions.
  • Transform every customer interaction into a positive experience.

What You Bring:

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  • Excellent command of French language.
  • Good knowledge of English language.
  • Exceptional communication and interpersonal skills, as well as problem-solving abilities.
  • Computer knowledge and technical savvy.
  • Able to multitask and possess strong interpersonal skills.
  • Available to work rotating shifts and willing to work overtime when required.
  • Previous experience in customer support is a plus.
  • A positive and adventurous attitude.

What We Offer:

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  • Complete relocation support, including flight tickets, accommodation, and house searching assistance at no extra cost.
  • Competitive monthly salary, plus two additional salaries per year.
  • Refer-A-Friend program: Earn up to €3,500 for each successful referral (language-dependent).
  • Healthcare benefits and numerous discounts.
  • Comprehensive training by certified instructors.
  • Professional growth and development opportunities.
  • Special events and community initiatives.
  • Free online Greek language courses.
  • State-of-the-art premises with relaxing break areas.
  • The chance to work for a Great Place to Work-Certified Company.

This is an exciting opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing a renowned brand worldwide. Additionally, you'll become part of a diverse organization that values equality and offers equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

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