Remote German Language Support Specialist
1 day ago
This role is perfect for individuals who want to help others while using their language skills to support clients in emergencies. You will be a critical liaison between the customer and our service teams, ensuring quick, effective assistance during roadside incidents.
As a German Speaking Emergency Roadside Customer Service Representative, you will answer emergency calls from German-speaking customers and provide immediate, empathetic assistance. You will evaluate the nature of the emergency and coordinate with appropriate service teams for timely support.
Responsibilities- Answer emergency calls from German-speaking customers and provide immediate, empathetic assistance.
- Evaluate the nature of the emergency and coordinate with appropriate service teams for timely support.
- Document all customer interactions in the company's CRM system, ensuring accurate records are maintained.
- Deliver clear communication to clients, keeping them informed throughout the assistance process.
- Collaborate with remote team members to share insights and improve service protocols.
- Participate in regular training sessions to enhance your skills in customer service and emergency response.
- Collect feedback from customers to contribute to service enhancements and quality assurance.
Requirements:
Key Skills and Qualifications- Fluent in German and English, with strong verbal and written communication skills.
- Excellent customer service skills, with a friendly and approachable demeanor.
- Ability to remain calm under pressure and resolve conflicts effectively.
- Prior experience in customer service or emergency assistance is preferred.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Self-motivated and comfortable working independently in a remote work environment.
- Flexibility to work various shifts, including weekends and evenings as needed.
Benefits:
Attractive Benefits Package- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer and hotel)
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