German Language Support Specialist

2 days ago

Athens, Attica, Greece beBeeCustomerService Full time
Remote German-Speaking Customer Service Representative

We are seeking a highly skilled and enthusiastic individual to join our team as a remote German-speaking customer service representative. In this role, you will have the opportunity to provide exceptional customer support to clients while enjoying the flexibility of working from home.

About the Role:

This is an exciting opportunity for someone who is passionate about delivering outstanding customer experiences. As a German-speaking customer service representative, you will be responsible for handling client inquiries and issues via various communication channels, including phone, email, and chat.

Responsibilities:

  • Provide exceptional customer support to German-speaking clients through various communication channels.
  • Address client inquiries and issues quickly and professionally.
  • Develop a comprehensive understanding of our products and services to assist clients effectively.
  • Maintain accurate records of client interactions within our CRM system.
  • Work collaboratively with team members to enhance the overall customer experience.
  • Participate in ongoing training and development programs to improve your skills and knowledge.
  • Contribute suggestions for improving processes and customer engagement initiatives.

Requirements:

  • Fluent in German, both written and spoken; proficiency in English.
  • Strong customer service skills with excellent communication and interpersonal abilities.
  • Ability to work independently and manage time effectively in a remote work environment.
  • Strong problem-solving skills with attention to detail.
  • Previous experience in customer service or a related field is preferred.
  • Familiarity with CRM systems and customer support tools.
  • A positive attitude, adaptability, and a willingness to learn in a remote setting.

Benefits:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer and hotel)

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