German Language Support Specialist

2 days ago

Athens, Attica, Greece beBeeCustomer Full time
Job Opportunity: German Speaking Customer Support

We are seeking a skilled and enthusiastic individual to fill the role of German Speaking Customer Support Representative. This position offers a unique chance to provide top-tier support to our German-speaking customers while working remotely from Greece.

In this role, you will be responsible for assisting clients with their inquiries, ensuring a positive customer experience, and helping them navigate our products and services. Your excellent customer service skills and commitment to helping others will make all the difference in delivering exceptional support.

To excel in this position, you should possess fluency in German and English, both written and spoken, as well as prior experience in customer support. Strong problem-solving abilities, self-motivation, and a proactive attitude are essential in providing effective solutions and fostering a positive company culture.

Key Responsibilities:

  • Deliver top-tier customer support to German-speaking clients through various channels including phone, email, and chat.
  • Assist customers with inquiries about products, services, and technical issues promptly and professionally.
  • Handle and resolve customer complaints to enhance overall customer satisfaction.
  • Maintain accurate records of customer interactions in the CRM system.
  • Engage in continuous training to stay updated on product knowledge and service skills.
  • Collaborate with fellow team members to share insights and improve customer service practices.
  • Foster a positive company culture through proactive engagement in team activities.

Requirements:

  • Fluency in German and English, both written and spoken.
  • Excellent customer service skills and a commitment to helping others.
  • Prior experience in customer support is a plus, but not required.
  • Strong problem-solving abilities and the capability to provide effective solutions.
  • Self-motivated with a proactive and positive attitude.
  • Strong attention to detail and organizational skills.
  • Ability to work effectively in a remote setting.

Benefits:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Attractive Working Hours (Mo-Fr)
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer and hotel)

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