German Language Remote Support Specialist
1 day ago
This exciting opportunity offers the chance to work as a customer support representative for German-speaking clients, providing top-notch service from the comfort of your own remote workspace in beautiful Greece. You will be part of a supportive team with ongoing training to enhance your skills and ensure your success.
Key Responsibilities:- Deliver high-quality customer support via phone, email, and chat to meet client expectations.
- Assist with inquiries related to products, services, billing, and technical issues to resolve customer concerns efficiently.
- Document customer interactions accurately in our CRM system to track progress and improve service delivery.
- Participate in training sessions to continuously improve service quality and adapt to new processes.
- Collaborate with colleagues to enhance overall customer satisfaction and suggest improvements to processes and service delivery.
Requirements:
- Fluency in German and English, both written and spoken, to communicate effectively with clients.
- Excellent communication skills with a strong focus on customer service to meet client needs.
- Able to troubleshoot and resolve issues efficiently to maintain high levels of customer satisfaction.
- Strong learning agility and adaptability to a remote work setting to stay productive and motivated.
- No prior experience required; enthusiasm for customer support is essential to drive success.
- Detail-oriented with a positive and proactive approach to handle customer inquiries and resolve issues effectively.
- Willingness to relocate to Greece and experience a new culture to broaden perspectives and gain valuable insights.
Benefits:
- Private health insurance to ensure physical and mental well-being.
- Training and development opportunities to enhance skills and advance career prospects.
- Performance-based bonus to recognize and reward outstanding performance.
- Two extra salaries per year to provide financial stability and security.
- Fully paid training to equip you with the necessary tools and knowledge to excel in your role.
- Great salary to compensate for your hard work and dedication.
- Fully paid relocation package, including flight, transfer, and accommodation, to make your transition to Greece seamless and stress-free.
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