Multilingual Customer Support Expert for Cross Border Talents
6 days ago
Company Overview: At Cross Border Talents, we are committed to providing exceptional customer support services that exceed our clients' expectations. Our team is dedicated to delivering top-notch service in multiple languages, ensuring a seamless experience for customers worldwide.
">Job Description: As a French Customer Support Service Advisor, you will be responsible for providing efficient and effective support to our French-speaking customers. Your role will involve handling inquiries, resolving issues, and promoting products and services. You will work closely with our cross-functional teams to improve service processes and enhance customer satisfaction.
">Key Responsibilities:
">- Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction.">
- Issue Resolution: Troubleshoot and resolve customer issues promptly and professionally, escalating complex cases to senior team members when necessary.">
- Cross-Selling and Upselling: Identify opportunities to promote relevant products and services to customers, enhancing their overall experience and driving revenue growth.">
- Team Collaboration: Work collaboratively with team members to share knowledge, best practices, and ideas for process improvements, fostering a culture of continuous learning and innovation.">
Requirements:
">- Language Skills: Fluency in French (written and spoken) is essential for this role.">
- Experience: A minimum of one year of sales experience is required, preferably in a customer-facing role.">
- Communication and Problem-Solving: Strong communication skills and problem-solving abilities are crucial for success in this position.">
- Location: The successful candidate will be required to work on-site in Thessaloniki, Greece.">
What We Offer:
">- Competitive Salary: €35,000 - €45,000 per annum, depending on experience.">
- Opportunities for Growth: We offer a dynamic and supportive work environment, with opportunities for career advancement and professional development.">
- Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plan, and paid time off.">
How to Apply: If you are a motivated and customer-focused individual looking to join a fast-paced and dynamic team, please submit your application, including your CV and cover letter.
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