Multilingual Customer Support Expert for Cross Border Talents

6 days ago


Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time

Company Overview: At Cross Border Talents, we are committed to providing exceptional customer support services that exceed our clients' expectations. Our team is dedicated to delivering top-notch service in multiple languages, ensuring a seamless experience for customers worldwide.

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Job Description: As a French Customer Support Service Advisor, you will be responsible for providing efficient and effective support to our French-speaking customers. Your role will involve handling inquiries, resolving issues, and promoting products and services. You will work closely with our cross-functional teams to improve service processes and enhance customer satisfaction.

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Key Responsibilities:

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  • Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, or chat, ensuring a high level of customer satisfaction.">
  • Issue Resolution: Troubleshoot and resolve customer issues promptly and professionally, escalating complex cases to senior team members when necessary.">
  • Cross-Selling and Upselling: Identify opportunities to promote relevant products and services to customers, enhancing their overall experience and driving revenue growth.">
  • Team Collaboration: Work collaboratively with team members to share knowledge, best practices, and ideas for process improvements, fostering a culture of continuous learning and innovation.">

Requirements:

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  • Language Skills: Fluency in French (written and spoken) is essential for this role.">
  • Experience: A minimum of one year of sales experience is required, preferably in a customer-facing role.">
  • Communication and Problem-Solving: Strong communication skills and problem-solving abilities are crucial for success in this position.">
  • Location: The successful candidate will be required to work on-site in Thessaloniki, Greece.">

What We Offer:

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  • Competitive Salary: €35,000 - €45,000 per annum, depending on experience.">
  • Opportunities for Growth: We offer a dynamic and supportive work environment, with opportunities for career advancement and professional development.">
  • Benefits: Enjoy a comprehensive benefits package, including health insurance, retirement plan, and paid time off.">

How to Apply: If you are a motivated and customer-focused individual looking to join a fast-paced and dynamic team, please submit your application, including your CV and cover letter.



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