German Speaking Customer Service Representative
2 days ago
We are looking for a Customer Expert to join our Pandora team.
This role involves providing exceptional customer service, handling calls, emails, and chats in German. The ideal candidate will have excellent communication skills, a strong command of the German language, and good knowledge of English.
The Customer Expert will be responsible for responding to pricing and product inquiries, order status, tracking inquiries, and order cancellations. They will also provide promotion support, being knowledgeable about current promotions and new offers.
As a brand ambassador, the Customer Expert will handle account and billing issues, as well as order upselling, troubleshooting, fraud orders, and returns based on policy provided through training guidelines.
The successful candidate will have excellent problem-solving skills, great communication and soft skills, and computer knowledge/tech savviness. They must also be able to multitask and have strong interpersonal skills.
In addition, they should be able to work in rotating shifts and be available to work overtime when required. Work experience in customer support is an advantage.
We offer complete support to help you relocate to Greece, including flight tickets expenses, hotel accommodation, and support with the house searching process.
Our competitive monthly salary includes 2 extra salaries per year, along with a referral program, health care benefits, and numerous other discounts.
You will receive full training by certified instructors and have opportunities for professional growth and development.
Working for us means being part of a Great Place to Work-Certified Company that fosters diversity and offers equal opportunities to all.
Find out more about this exciting opportunity and discover why working for us can advance your career and bring you personal satisfaction.
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