French Speaking Customer Liaison

2 days ago


Athens, Attica, Greece beBeeCustomer Full time

At present, we are seeking a qualified individual to fill the role of Customer Advisor in the tourism sector for a top hospitality brand in Greece. If you are interested in relocating abroad, please consider this opportunity.

Job Responsibilities:
  • Respond and document consumer inquiries/questions raised through free phone lines for customers;
  • Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
  • Ensure Client complaints are handled and logged in line with the company's complaints escalation policy;
  • Ensure all support calls and (when applicable) emails are answered and resolved within the agreed Service Level Agreements (SLAs) and logged appropriately;
  • Troubleshoot through the use of open-ended questions, support documents, and system training;
  • Provide recommendations to common problems or frequently asked questions.

Requirements

  • High School Diploma or equivalent;
  • Native/Fluent French language proficiency;
  • Good level of English language skills, at least C1 level;
  • Writing speed: 20 words per minute;
  • Active listening skills;
  • Strong problem-solving skills;
  • Effective troubleshooting skills.

Benefits

  • Competitive salary plus performance-based bonus;
  • Accommodation in a great hotel for the first two weeks;
  • Support with accommodation arrangements;
  • Private healthcare coverage;
  • 25 days annual leave per year;
  • Diverse and community-minded work environment;
  • Opportunities for career growth and professional development;
  • Standard working hours: 40 hours per week, 5 days a week.


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