French Speaking Customer Liaison
2 days ago
At present, we are seeking a qualified individual to fill the role of Customer Advisor in the tourism sector for a top hospitality brand in Greece. If you are interested in relocating abroad, please consider this opportunity.
Job Responsibilities:- Respond and document consumer inquiries/questions raised through free phone lines for customers;
- Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database;
- Ensure Client complaints are handled and logged in line with the company's complaints escalation policy;
- Ensure all support calls and (when applicable) emails are answered and resolved within the agreed Service Level Agreements (SLAs) and logged appropriately;
- Troubleshoot through the use of open-ended questions, support documents, and system training;
- Provide recommendations to common problems or frequently asked questions.
Requirements
- High School Diploma or equivalent;
- Native/Fluent French language proficiency;
- Good level of English language skills, at least C1 level;
- Writing speed: 20 words per minute;
- Active listening skills;
- Strong problem-solving skills;
- Effective troubleshooting skills.
Benefits
- Competitive salary plus performance-based bonus;
- Accommodation in a great hotel for the first two weeks;
- Support with accommodation arrangements;
- Private healthcare coverage;
- 25 days annual leave per year;
- Diverse and community-minded work environment;
- Opportunities for career growth and professional development;
- Standard working hours: 40 hours per week, 5 days a week.
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