French Speaking Customer Experience Representative
24 hours ago
Our team is seeking a French speaking Customer Service Specialist to support French speaking customers. As the frontline of the bank to the French speaking market, you will provide excellent customer experience and be the first layer of protection for our customers.
Key Responsibilities:
- Support customers via phone, chat & e-mail
- Prevent fraud, protect data and safeguard customers
- Be an ambassador of our clients
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction
- Provide and maintain strong, professional relationships with all partners and show empathy at all times
- Work towards reaching targets as set out by client statement of work as well as internal targets
Requirements:
To succeed in this role, you will need to have:
- Fluency in French
- Very good written and oral communication skills in English
- Exceptional communication & soft skills, as well as problem-solving skills
- Computer knowledge/tech savviness, experience with CRM tools preferred
- Ability to work under stressful and testing situations with customers
- Experience in customer service or customer facing roles preferred
- Can do attitude, willingness to learn and reliability are essential to your success in this role
- Must hold EU citizenship/ EU Passport or valid work permit for Greece
- Willingness to relocate to historic Athens, Greece, or be a local candidate
What We Offer:
We offer a competitive monthly salary + 2 extra salaries per year, referral program, healthcare benefits, numerous other discounts, full training by certified instructors, professional growth & development opportunities, special events as well as community & social responsibility initiatives, free online Greek language courses, state of the art premises, providing a great working environment with relaxing break areas and work for a Great Place to Work-Certified Company that fosters diversity.
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