French Speaking Customer Service Representative

1 day ago


Athens, Attica, Greece beBeeCustomerService Full time

Are you looking for a challenging role in customer service where you can utilize your language skills to provide exceptional support to French-speaking customers?

This position is ideal for individuals who possess strong communication and problem-solving skills, as well as the ability to multitask and manage time effectively.

Job Description

In this role, you will serve as the primary point of contact for French-speaking customers navigating their online shopping experiences. Your responsibilities will include addressing inquiries, resolving issues, and ensuring prompt and effective assistance.

Key Responsibilities:
  • Customer Support: Provide exceptional customer support in French, assisting customers with their inquiries regarding online orders, product details, and shopping policies.
  • Issue Resolution: Manage and resolve customer complaints effectively, ensuring a high level of customer satisfaction.
  • Documentation: Document all customer interactions and resolutions accurately within the CRM system.
  • Collaboration: Collaborate with logistics and sales teams to address any order-related issues and ensure timely delivery.
  • Training and Development: Stay informed about the latest promotions, products, and updates to enhance customer interactions.
Required Skills and Qualifications
  • Fluency in French, with strong proficiency in English, both written and spoken.
  • Previous customer service experience is preferred, especially in the online shopping or retail sector.
  • Strong problem-solving skills with a determination to provide high-quality customer service.
  • Excellent communication and interpersonal skills to effectively engage with customers.
  • Able to multitask and manage time effectively in a remote work environment.
  • High attention to detail and organizational skills for maintaining accurate customer records.
Benefits
  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits.
  • Two additional salaries per year.
  • Fully paid training by certified instructors.


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