Technical Operations Professional

2 days ago

Athens, Attica, Greece beBeeCareer Full time
Job Description

As a member of our frontline team, you will play a crucial role in monitoring and maintaining the performance of our production infrastructure and applications. Your key responsibility will be to identify incidents, trigger response actions, and ensure proper documentation and escalation.

This is an entry-level role ideal for someone who wants to grow in the field of technical operations, monitoring, and incident coordination. You will work closely with our team to ensure seamless delivery of services.

  • Monitor Systems: Use tools like Grafana, Prometheus, and Kibana to monitor the availability and performance of systems.
  • Respond to Alerts: Trigger response actions based on predefined procedures and runbooks.
  • Triage Incidents: Conduct initial triage to determine severity and next steps.
  • Escalate Issues: Escalate issues to the appropriate teams while maintaining clear communication.
  • Log Incidents: Log incidents and follow up within the ticketing system (e.g., Jira Service Management).
Requirements

Key skills and qualifications include:

  • Strong Communication Skills: Strong written and verbal communication skills in English are essential.
  • Team-Oriented Attitude: A team-oriented attitude with a strong sense of responsibility is required.
  • Ability to Work Rotating Shifts: Ability to work in a 24x7x365 rotating shift environment is necessary.
  • BASIC TROUBLESHOOTING MINDSET: Basic troubleshooting mindset and ability to follow technical processes are required.
  • Remaining Calm Under Pressure: Ability to remain calm and structured under pressure is essential.
Benefits

We offer a range of benefits, including:

  • Fixed Compensation: Fixed compensation package that reflects your value to the organization.
  • Long-Term Employment: Long-term employment with opportunities for growth and development.
  • Development Opportunities: Opportunities for professional growth and development through courses and training.
  • Fun-To-Work-With Colleagues: Work with a fun-to-work-with team that values collaboration and teamwork.

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