Operational Support Specialist

1 day ago

Athens, Attica, Greece beBeeServiceDesk Full time
Job Overview

The Operations Service Desk Specialist plays a pivotal role in ensuring the seamless operation of internal processes by managing and resolving issues through the ticketing system. This position serves as the central point of contact for all internal departments, facilitating the resolution of operational problems and the optimization of procedures.

Key Responsibilities:
  • Effectively manage and support user requests and issues, aiming for quick resolution and improved user experience regarding the company's energy and mobile services.
  • Receive, log, and manage support requests, diagnose and resolve technical issues or escalate them to the appropriate teams.
  • Collaborate with cross-functional teams to prevent and address issues, and contribute to the documentation and improvement of support processes.
  • Create a well-organized and customer-centric support environment that ensures seamless service operation and enhances overall user and customer satisfaction.
  • Investigate reported issues, identify root causes, and apply appropriate solutions to maintain smooth company operations.
  • Identify problems that require specialized intervention and escalate them to the appropriate teams (technical, legal, or regulatory), ensuring prompt and accurate resolution.
  • Monitor the progress of issue resolution and inform users about the status and resolution steps.
Requirements
  • Bachelor's degree in IT, Business Administration, or related field.
  • 2+ years of experience in service desk, operations, or IT support roles.
  • Good understanding of ticketing systems (e.g., JIRA) and service management frameworks.
  • Excellent organizational, analytical, and problem-solving skills.
  • Ability to collaborate effectively across departments.
  • Excellent communication with a service-oriented mindset.
Benefits
  • Competitive fixed salary package aligned with your experience and expectations.
  • Hybrid working model.
  • Private insurance, corporate benefits, and perks.
  • Continuous training and professional development.
  • Excellent professional environment.
  • Modern and productive working facilities.

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