IT Professional

Technical Support Expert

We are seeking an experienced technical support specialist to join our team. As a key member of our IT department, you will be responsible for delivering exceptional technical support to our clients. Your role will involve troubleshooting and resolving hardware, software, and network issues efficiently.

• Customer Support: Provide timely and effective support to clients via various communication channels, including phone, email, and chat.
• Troubleshooting: Troubleshoot and resolve hardware, software, and network issues using your analytical skills and technical expertise.
• Documentation: Document all support interactions accurately in our ticketing system.
• Collaboration: Collaborate with other IT professionals to escalate and resolve complex issues.
• Professional Development: Stay updated with the latest technology trends and product offerings to provide informed support.

Requirements

• Language Skills: Fluency in a Nordic language (Swedish, Danish, Finnish, or Norwegian) and English is essential.
• Technical Skills: Strong troubleshooting and problem-solving skills, with familiarity with common operating systems, software applications, and IT troubleshooting techniques.
• Soft Skills: Excellent communication skills, a customer-centric approach, and the ability to manage multiple tasks and prioritize effectively.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package (flight, transfer, and hotel)