
Chief Support Operations Director
15 hours ago
Our company is seeking a seasoned Technical Operations Manager to oversee the technical support team and lead our customer service initiatives.
Key Responsibilities- Manage and guide the technical support team, providing direction, training, and performance evaluations to ensure high-quality support services.
- Develop and implement procedures and best practices to optimize the efficiency of technical support operations, improving overall productivity and reducing response times.
- Monitor key support metrics and guarantee consistent adherence to service level agreements (SLAs).
- Serve as a point of escalation for complex technical issues and provide timely resolutions to ensure customer satisfaction.
- Collaborate with product development and engineering teams to gather customer feedback and drive improvements.
- Prepare informative reports and presentations on support performance and trends for management review.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- At least 5 years of experience in a technical support role, with at least 2 years in a management or supervisory position.
- Strong technical knowledge of software and hardware systems commonly used in the industry.
- Excellent leadership and team management skills.
- Outstanding communication and interpersonal skills.
- Ability to analyze complex problems and provide effective solutions under pressure.
Benefits
Full-time employment with a flexible schedule that includes shifts and possible weekend work.
A dynamic and supportive work environment with opportunities for growth and professional development.
-
Athens, Attica, Greece beBeeExecutive Full timeExecutive Leadership PositionOur organization seeks a highly skilled and experienced executive to fill the role of Chief Executive Officer. This is an exceptional opportunity for a visionary leader to drive business growth, improve operational efficiency, and foster a positive company culture.The CEO will be responsible for developing and implementing...
-
Chief Financial Officer
4 days ago
Athens, Attica, Greece Sphynx Full timeAbout Us SPHYNX HELLAS is a fast growing tech company focusing on the provision of innovative solutions and services in cyber security. The company operates in Switzerland, Greece and Cyprus and is expanding its operations in Europe and the Middle East. We are driven by innovation that is enabled by our strong R&D activity, excellence, and a commitment...
-
Warehouse Operations Director
2 weeks ago
Athens, Attica, Greece ICAP Group Full timeH **ICAP Executive Search & Selection**, μια από τις κορυφαίες εταιρείες Επιλογής Στελεχών, είναι μέρος **της ICAP People & Employment Solutions**, του μεγαλύτερου Παρόχου Υπηρεσιών Ανθρώπινου Δυναμικού στην Ελλάδα και στην Κύπρο....
-
IT Operations Director
1 day ago
Athens, Attica, Greece beBeeLeader Full timeJob OverviewThis leadership position is responsible for driving the strategic direction of IT operations, ensuring the delivery of stable, secure, and cost-efficient infrastructure services. The ideal candidate will have a strong background in cloud-based environments, particularly AWS, and experience in leading teams across multiple locations.">About the...
-
Operational Support Specialist
1 day ago
Athens, Attica, Greece beBeeServiceDesk Full timeJob OverviewThe Operations Service Desk Specialist plays a pivotal role in ensuring the seamless operation of internal processes by managing and resolving issues through the ticketing system. This position serves as the central point of contact for all internal departments, facilitating the resolution of operational problems and the optimization of...
-
Chief Operational Insights Specialist
1 day ago
Athens, Attica, Greece beBeeAnalyst Full timeReal Time Monitoring RoleEmbark on a dynamic journey where your analytical prowess drives immediate impact. We're seeking a highly skilled Real Time Monitoring Analyst to join our team and optimize operational flow through intelligent real-time adjustments.This is a hybrid role offering flexibility in working from our modern offices or remotely. Given the...
-
Chief Administrative Support Specialist
1 day ago
Athens, Attica, Greece beBeeAdministrative Full timeAs a vital member of our administrative team, you will play a key role in supporting the smooth operation of our business.Based in a historic neoclassical building in the heart of Athens, we are a pioneering company in the Greek coffee market. We specialize in roasting high-quality specialty coffee and have introduced direct trade to the local market with...
-
Athens, Attica, Greece beBeeFinancial Full timeAbout our company, we are a fast growing tech business. Our focus is on providing innovative solutions and services in the field of cyber security.We operate in multiple countries across Europe and the Middle East. Our success is driven by our strong research and development activity, excellence, and a commitment to delivering value to our clients and...
-
Operations Service Desk Manager
1 week ago
Athens, Attica, Greece Volton Full timeVolton Hellenic Energy SA is a Greek company that is dynamically active and is rapidly increasing its capacity in the fields of Electricity Supply and Trading, Gas Energy Sector and in the field of Telecommunications (through Orizon).By offering reliable services that meet the ever-growing energy needs of businesses and households, Volton aims to build...
-
Supporting the C-Suite
1 day ago
Athens, Attica, Greece beBeeAdministrative Full timeJob Title: Executive Administrative AssistantAs an integral member of our team, the Executive Administrative Assistant will provide high-level day-to-day support to our General Director. This role requires exceptional organizational and communication skills, with a proven ability to manage multiple demands in a fast-paced environment.Schedule meetings and...