IT Operations Director

This leadership position is responsible for driving the strategic direction of IT operations, ensuring the delivery of stable, secure, and cost-efficient infrastructure services. The ideal candidate will have a strong background in cloud-based environments, particularly AWS, and experience in leading teams across multiple locations.

The Head of IT Operations will oversee the modernization of IT operations, driving automation, standardization, and service improvement initiatives. This includes developing and implementing strategies for cloud adoption, ensuring secure and scalable infrastructure services, and aligning operations with broader IT and business objectives.

• Lead the transformation of IT operations through process improvements and technology enhancements
• Develop and implement a cloud-first strategy, leveraging AWS as the primary platform and Azure for selected workloads
• Ensure the security, resilience, and scalability of infrastructure services, including disaster recovery readiness
• Align IT operations with enterprise strategy, contributing to IT planning and budgeting
• Establish and optimize ITSM processes and tools, including asset management and performance tracking
• Manage infrastructure budgets and drive cost optimization initiatives
• Build and lead a high-performing IT operations team, defining structure, roles, and workforce plans
• Act as a trusted advisor to IT and business stakeholders, ensuring services are reliable and business-aligned
• Collaborate with the Information Security Officer to ensure operational security standards are met
• Evaluate and adopt emerging technologies with proven business value
• Oversee services delivered by external partners and cloud providers
• Support IT integration during M&A activities, especially onboarding and infrastructure consolidation

• Proven leadership experience in global or multi-site IT operations environments
• Strong skills in infrastructure strategy, process improvement, and delivery models (on-prem / hybrid / cloud)
• Hands-on experience in AWS-based environments: automation, cost control, operations, monitoring, and security
• Working knowledge of Azure in enterprise environments
• Familiarity with nearshore/offshore resource models and vendor management
• Understanding of infrastructure-as-code, monitoring platforms, and self-service delivery models
• Experience with organizational change and implementing new IT architectures
• Excellent communication and stakeholder management capabilities across IT and business domains
• English fluency, both written and spoken

• Several years of experience in senior IT operations leadership roles
• 5+ years of experience managing IT infrastructure, with a strong focus on AWS
• Experience in complex, global enterprise environments
• Proven track record in hybrid cloud and on-prem IT operations
• Degree in Computer Science, Engineering, or related field
• AWS certifications are a plus
• Azure certifications are considered an advantage

• Multicultural and international company environment
• Project-based activities working with colleagues distributed globally
• Start-up and innovation mindset while scaling-up processes and efficiencies
• Modern offices located in Maroussi region with nearby public transportation
• Hybrid working model and flexible working hours
• Work from abroad days
• Strong learning environment and regular career discussions
• Bonus and Shares
• Medical/Life Insurance and Private Pension Plan
• Lunch allowance, parking lot or public transportation card
• Relocation package