
Technical Support Specialist
2 days ago
Job Title: SOC / NOC L1 Analyst (Client Residency)
This role focuses on delivering essential support services for the operation of critical telecommunication systems, central data center systems, and client infrastructure, encompassing the following scope of work.
- Monitoring of data network operation
- Management of alerts from monitoring systems (NOC/SOC)
- Monitoring the availability of telecommunication circuits and equipment
- Management-Parameterisation of telecommunication equipment
- Telephone user support, fault monitoring and reporting
- Solving technical problems of first and second level
Key Responsibilities:
- Monitor and manage the operation of data networks
- Manage alerts and notifications from monitoring systems
- Ensure the availability of telecommunication circuits and equipment
- Configure and parameterise telecommunication equipment
- Provide telephone user support and monitor faults
- Solve technical problems at first and second level
Requirements:
- Bachelor's Degree in Computer Science or related technical discipline, or the equivalent combination of education, professional training, or work experience
- Excellent verbal and written communication skills, both in Greek and English language
- The ability to pick up new technology or concepts very quickly is required
- This position requires shift work in a 24/7/365 environment. The capacity to work evening, overnight, and weekend hours is required
- Ability to communicate effectively with various teams to explain and elaborate on technical details
Benefits:
- Competitive Salary
- Private Medical & Health Insurance
- Professional Growth
- Collaborative Culture
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