Customer Service Advocate for Transportation Excellence
2 days ago
Thriving in a fast-paced customer support environment requires a unique blend of communication skills, adaptability, and empathy. As a Czech-speaking Customer Support Representative for Transportation Services, you will be the voice of our company, ensuring seamless interactions with clients who require assistance with their transportation-related inquiries.
Responsibilities- Deliver exceptional customer experiences through multiple communication channels, including phone, email, and chat.
- Provide expert guidance on transportation services, bookings, and related matters to ensure client satisfaction.
- Address customer concerns promptly and effectively, escalating complex issues when necessary.
- Accurately document customer interactions and feedback in our CRM system.
- Engage in ongoing training sessions to enhance knowledge of services and refine your skills.
- Collaborate with colleagues to share insights and improve the overall support experience.
- Fluency in Czech and English, both spoken and written.
- Strong verbal and written communication skills, coupled with a customer-centric mindset.
- Ability to work independently in a remote setting.
- Problem-solving skills with attention to detail.
- No prior experience is necessary; a willingness to learn and grow is essential.
- A positive attitude and eagerness to help customers.
- Comfortable working in a dynamic, remote environment.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
We are dedicated to creating a supportive and inclusive work environment that fosters growth and success. If you are passionate about delivering exceptional customer experiences and seeking a challenging yet rewarding role, we encourage you to apply.
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