Customer Service Advocate for Transportation Excellence

2 days ago

Athens, Attica, Greece beBeeCzech Full time

Thriving in a fast-paced customer support environment requires a unique blend of communication skills, adaptability, and empathy. As a Czech-speaking Customer Support Representative for Transportation Services, you will be the voice of our company, ensuring seamless interactions with clients who require assistance with their transportation-related inquiries.

Responsibilities
  • Deliver exceptional customer experiences through multiple communication channels, including phone, email, and chat.
  • Provide expert guidance on transportation services, bookings, and related matters to ensure client satisfaction.
  • Address customer concerns promptly and effectively, escalating complex issues when necessary.
  • Accurately document customer interactions and feedback in our CRM system.
  • Engage in ongoing training sessions to enhance knowledge of services and refine your skills.
  • Collaborate with colleagues to share insights and improve the overall support experience.
Requirements
  • Fluency in Czech and English, both spoken and written.
  • Strong verbal and written communication skills, coupled with a customer-centric mindset.
  • Ability to work independently in a remote setting.
  • Problem-solving skills with attention to detail.
  • No prior experience is necessary; a willingness to learn and grow is essential.
  • A positive attitude and eagerness to help customers.
  • Comfortable working in a dynamic, remote environment.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Competitive Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)
About Us

We are dedicated to creating a supportive and inclusive work environment that fosters growth and success. If you are passionate about delivering exceptional customer experiences and seeking a challenging yet rewarding role, we encourage you to apply.

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