Customer Support Specialist
5 days ago
We are seeking an empathetic and proactive Customer Service Representative to support a global community of users.
This role offers the opportunity to work in a dynamic environment where skills in problem-solving, communication, and empathy will make a real difference.
Key Responsibilities:
- Provide timely and effective support to users through accurate and informative responses.
- Stay informed about products and community standards to offer scalable solutions.
- Analyze data to enhance user experience and improve workflows.
- Enforce community standards by monitoring and addressing abuse reports.
- Respond to inquiries with speed and quality.
Requirements:
- Exceptional interpersonal skills with strong ability to communicate empathetically in Spanish (C1-C2) and English (B2).
- A proactive attitude with bias toward doing what's right for the community.
- Attention to detail and results-driven mindset.
- Familiarity with products and community standards (training will be provided).
Benefits:
- A competitive compensation package including performance bonus up to 200 EUR per month.
- Work Schedule: Monday-Sunday, 09:00-19:00 (8 hours/day, 5 days/week with rotative shifts).
- Opportunity to work in an international and supportive environment.
- Continuous training and career development opportunities.
- Flexible working conditions and vibrant workplace culture.
- Relocation assistance for candidates outside of Greece.
- Options to work remotely.
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