Excellent Customer Service Representative
2 days ago
This role is an excellent opportunity to provide exceptional support to German-speaking users on various social media platforms.
As a German Speaking Support Specialist, you will be responsible for engaging with customers via instant messaging, addressing their inquiries and resolving any issues they may encounter.
You will work closely with internal teams to resolve more complex customer issues and stay updated on industry trends and best practices.
To succeed in this role, you should have strong communication skills, be fluent in German and English, and have experience in customer support or social media.
The ideal candidate will be self-motivated, able to work independently in a remote setting, and have a positive, proactive attitude.
We offer a range of benefits, including private health insurance, training and development opportunities, performance bonuses, and fully paid relocation packages.
- Responsibilities:
- Provide timely and accurate responses to inquiries from German-speaking users via instant messaging.
- Assist users with troubleshooting and guidance related to their social media accounts.
- Maintain a high standard of customer satisfaction by delivering efficient and friendly support.
- Document interactions and solutions to enhance the customer support knowledge base.
- Collaborate with internal teams to resolve more complex customer issues.
- Stay updated on industry trends and best practices to provide relevant information to users.
- Offer feedback and ideas for improving customer support processes.
- Requirements:
- Fluent in German and English, both written and spoken.
- Exceptional communication skills and a strong emphasis on customer service.
- Experience in customer support or social media is a strong advantage.
- Ability to manage multiple conversations and tasks effectively.
- Familiarity with various social media platforms and instant messaging technologies.
- Strong problem-solving skills and a positive, proactive attitude.
- Self-motivated and able to work independently in a remote setting.
- Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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