Excellent Customer Service Representative Wanted
23 hours ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.
This role will provide the successful candidate with a unique opportunity to work in a dynamic environment, delivering exceptional service to customers across various channels, including phone, email, and chat.
The ideal candidate will possess strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Responsibilities:
- Deliver Exceptional Customer Service: Respond to customer inquiries, resolve issues promptly, and ensure customer satisfaction through all touchpoints.
- Assist Customers: Process orders, answer account inquiries, and provide detailed information about products and services.
- Maintain Accurate Records: Document customer interactions and feedback to drive service improvements.
- Requirements:
- Fluency in Portuguese and English: Excellent written and spoken language skills are essential for this role.
- Customer Service Experience: Previous experience in customer-facing roles is preferred but not necessary.
- Strong Communication Skills: Ability to communicate effectively with customers, colleagues, and management.
- Problem-Solving Abilities: Strong analytical and problem-solving skills to resolve customer complaints and issues efficiently.
- Private Health Insurance: Comprehensive health insurance coverage for employees and their families.
- Training & Development: Opportunities for professional growth and development through training programs and workshops.
- Performance Bonus: Regular performance-based bonuses to recognize and reward outstanding achievements.
- Relocation Package: Assistance with relocation expenses, including flights, transfers, and accommodation.
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