Dutch Language Customer Support Specialist
2 days ago
We are seeking a highly skilled and experienced customer service professional to join our Imperial Department team. As a key point of contact for Dutch-speaking clients, you will provide exceptional service and assistance across our range of products and services.
Your fluency in Dutch will be crucial in ensuring client satisfaction and building productive relationships. If you are passionate about helping others and eager to be part of an engaging team, we encourage you to apply.
- Job Description:
- Provide exceptional customer service through phone, email, and chat communications in Dutch.
- Address client inquiries regarding the Imperial Department's offerings and services.
- Effectively manage and resolve customer complaints with a focus on maintaining satisfaction.
- Guide customers in understanding available services and making informed choices.
- Accurately document customer interactions and maintain thorough records.
- Work collaboratively with team members to enhance service delivery and overall customer experience.
- Stay updated on relevant policies, changes, and services within the Imperial Department.
- Required Skills and Qualifications:
- Fluency in Dutch (both spoken and written) is required.
- Excellent communication skills and a strong commitment to customer service excellence.
- Prior experience in customer service or a related field is preferred.
- Demonstrated problem-solving abilities focused on enhancing customer satisfaction.
- Ability to work effectively both independently and as part of a team.
- Knowledge of the services provided by the Imperial Department is a plus.
- Proficiency in digital tools and customer relationship management systems.
- Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- Transportation Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
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