Dutch Language Expert Customer Support Specialist

15 hours ago


Athens, Attica, Greece beBeeCustomerService Full time

Patrique Mercier Recruitment is seeking a highly skilled Dutch Speaking Customer Service Representative for our Online Learning & EdTech Department.

Job Description

In this impactful role, you will provide outstanding support to Dutch-speaking customers, assisting them with inquiries related to online courses, educational platforms, and technical issues. Your passion for education and commitment to customer satisfaction will be key in fostering a positive learning experience for our clients.

Responsibilities
  • Deliver exceptional customer service to Dutch-speaking clients via phone, email, and chat.
  • Assist customers with inquiries regarding online courses, platform navigation, and technical support.
  • Provide clear and informative responses to customer questions about educational offerings and features.
  • Document customer interactions accurately in the CRM system for effective support management.
  • Collaborate with internal teams to address and resolve customer issues promptly.
  • Stay informed about new educational resources and features to enhance customer support.
Required Skills and Qualifications
  • Fluency in Dutch and English; proficiency in additional languages is an advantage.
  • Experience in customer service, particularly in the education or technology sector, is preferred.
  • Strong communication skills and a customer-first mindset.
  • Detail-oriented with excellent organizational abilities.
  • Proficient in using CRM systems and technology applications.
  • Able to work both independently and collaboratively in a team environment.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer and hotel)
  • Many Extras


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