Support Expert for Book Enthusiasts

2 days ago

Athens, Attica, Greece beBeeDutch Full time

Customer Service Representative

We are seeking a highly skilled and passionate C customer support representative to join our team in the online bookstore department.

This role is perfect for individuals who are fluent in Dutch, have a love for literature, and enjoy delivering top-notch customer service.

You will be responsible for providing exceptional customer support to Dutch-speaking clients through phone, email, and chat. Your responsibilities will include assisting customers with inquiries related to book selections, orders, and online services. You will also accurately document customer interactions and feedback in our system.

Your success as a customer support representative will contribute to the overall satisfaction of our customers and enhance their shopping experience.

Responsibilities:
  • Provide customer support via phone, email, and chat
  • Assist customers with inquiries regarding book selections, orders, and online services
  • Document customer interactions and feedback in our system
  • Collaborate with team members to meet service goals and enhance customer satisfaction
  • Participate in ongoing training to stay up-to-date with new book releases and platform improvements
Requirements:
  • Fluency in Dutch (written and spoken) is essential. Please ensure that your nationality and native language are clearly stated in your application.
  • A genuine passion for books and literature
  • Strong commitment to delivering outstanding customer service
  • Previous experience in customer support is advantageous but not mandatory
  • Excellent communication and interpersonal skills
  • A proactive team player with a positive attitude
  • Strong organizational skills and attention to detail
Benefits:
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer and hotel)
  • Free Greek Lessons, discounts and other perks

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