Careers in Book Sales

2 days ago

Athens, Attica, Greece beBeeCustomerSupport Full time

Job Description

We are seeking a highly skilled and customer-focused Spanish Speaking Customer Support Specialist to join our team. As a key member of our online bookstore department, you will play a vital role in providing exceptional support to Spanish-speaking customers.

Your primary responsibility will be to assist clients with inquiries about books and services provided by our online bookstore. This will involve answering questions, resolving issues, and providing recommendations to ensure that our customers have a delightful shopping experience.

In this engaging position, you will have the opportunity to work with a variety of customers, develop your communication skills, and contribute to the success of our team.

Your Responsibilities:

  • Provide exceptional customer support through various communication channels.
  • Assist customers with inquiries regarding book availability, orders, and services.
  • Document customer interactions accurately in our CRM system.
  • Collaborate with team members to achieve service goals and enhance overall customer satisfaction.
  • Participate in ongoing training and development to stay updated on book releases and industry trends.

Requirements:

To be successful in this role, you will need:

  • A nationality and native language clearly stated within your application.
  • Fluency in Spanish (written and spoken) is essential.
  • A genuine passion for books and literature.
  • Previous experience in customer support is a plus but not mandatory.
  • Excellent communication and interpersonal skills.
  • A proactive team player who enjoys providing outstanding service.
  • Strong analytical skills and attention to detail.
  • Ability to work efficiently in a remote setting with excellent organizational skills.

Benefits:

We offer a comprehensive benefits package, including:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks

About Us:

We are a leading online bookstore dedicated to providing an exceptional customer experience. Our team is passionate about books and committed to delivering outstanding support to our customers.

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