Customer Service Expertise Needed

15 hours ago

Athens, Attica, Greece beBeeCustomer Full time
Customer Support Representative in Greece

We are seeking a dedicated and customer-oriented Customer Support to join our enthusiastic and growing team.

This is an exciting opportunity for individuals who thrive in energetic environments, enjoy helping others, and have a knack for solving problems.

About the Role:

You will be the first point of contact for customers, offering responsive and professional support through phone, email, chat, and social media. Your goal will be to assist with account management, payments, and technical issues—ensuring every interaction is positive and effective.

Key Responsibilities:

  • Deliver outstanding customer service across all communication platforms
  • Help users with account setup, access issues, payment concerns, and basic troubleshooting
  • Act as a dependable and empathetic resource, especially for customers in the sports sector
  • Address inquiries and feedback with professionalism and care
  • Build lasting customer relationships through clear and compassionate communication
  • Follow internal guidelines to ensure consistent, high-quality service
  • Contribute ideas and insights to enhance support processes and the overall user experience

Requirements:

  • Fluent in Italian (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Greek Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

What We Offer:

  • Competitive Salary: Attractive compensation that reflects your skills and experience
  • Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
  • Health and Life Insurance: Comprehensive coverage to support your well-being
  • Remote Work: Enjoy the flexibility of working from home
  • Relocation Package: Receive support if relocating to ensure a smooth transition

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