Transportation Customer Specialist
2 days ago
The role of Transportation Customer Expert involves handling inquiries and complaints related to trucks and buses in a case-closed manner through various communication channels.
- Responsibilities include providing support to customers in the event of truck breakdowns by creating appropriate cases in the CRM system after identifying the customer, vehicle, location, and verifying GOP coverage.
- Additional duties involve resolving issues over the phone or referring them to dealers/technicians or third parties for assistance, de-escalating concerns, proposing solutions within set parameters, and answering general corporate matters.
The ideal candidate will possess excellent command of Swedish, good communication skills in English, a high school diploma or its equivalent, and basic awareness of automotive roadside assistance procedures.
Key Requirements:- Fluency in Swedish
- Proficiency in English
- High school diploma or equivalent
- Basic knowledge of automotive roadside assistance procedures
- Complete relocation support including flight tickets, hotel accommodation, and house searching process
- Competitive monthly salary plus two extra salaries per year
- Refer-A-Friend program with bonuses
- Health care benefits and numerous discounts
- Full training by certified instructors
- Professional growth and development opportunities
- Special events and community initiatives
- Free online Greek language courses
- State-of-the-art premises with great working environment
- Diversity-friendly work environment
This is an exceptional opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. Our organization values diversity and offers equal opportunities to all candidates regardless of gender, ethnicity, religion, culture, or age.
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