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Customer Success Account Manager

2 months ago

Athens, Attica, Greece Cross Border Talents Full time

{"h1": "Customer Success Account Manager", "p": "We are seeking a highly motivated and experienced Customer Success Account Manager to join our team at Cross Border Talents. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, ensuring timely and successful delivery of our solutions, and identifying opportunities for upselling and cross-selling our products and services.", "ul": [{"li": "Proven work experience as a Sales Representative or similar role"}, {"li": "Minimum 1 year of experience in B2B sales, with a track record of achieving sales quotas"}, {"li": "Experience in cold calling and upselling techniques"}, {"li": "Excellent communication and negotiation skills"}, {"li": "Fluent in German and English (both written and verbal)"}, {"li": "Strong organizational skills with the ability to manage multiple tasks"}, {"li": "Degree in Business Administration, Marketing, or relevant field is a plus"}], "h2": "Responsibilities", "ol": [{"li": "Customer Success Management: Build and maintain strong, long-lasting customer relationships, ensure timely and successful delivery of our solutions according to customer needs and objectives, develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors", "ul": [{"li": "Identify opportunities for upselling and cross-selling our products and services"}, {"li": "Execute strategic sales plans to achieve or exceed sales targets and expand customer base"}, {"li": "Conduct cold calls to potential customers to create new opportunities"}]}, {"li": "Sales and Upselling: Identify opportunities for upselling and cross-selling our products and services, execute strategic sales plans to achieve or exceed sales targets and expand customer base, conduct cold calls to potential customers to create new opportunities", "ul": [{"li": "Handle customer concerns and provide appropriate solutions"}, {"li": "Collaborate with internal teams to ensure customer satisfaction and resolution of any issues"}]}, {"li": "Problem Solving and Solution Implementation: Handle customer concerns and provide appropriate solutions, collaborate with internal teams to ensure customer satisfaction and resolution of any issues", "ul": [{"li": "Prepare reports on account status, sales targets, and activities"}, {"li": "Utilize CRM systems to track and manage customer interactions and data effectively"}]}, {"li": "Reporting and Analysis: Prepare reports on account status, sales targets, and activities, utilize CRM systems to track and manage customer interactions and data effectively", "ul": [{"li": "Comprehensive health insurance"}, {"li": "25 days of annual leave"}, {"li": "50 EUR meal voucher per month"}]}, {"li": "Benefits", "ul": [{"li": "Fully-paid training for 3 weeks"}, {"li": "3 weeks accommodation in a hotel near the office"}, {"li": "Up to 300 EUR support for relocation from abroad (first payment)"}, {"li": "Legal support with hiring documents"}]}, {"li": "Relocation Package", "ul": [{"li": "Career advancement opportunities within a thriving tech company"}, {"li": "Collaborative and supportive team environment"}, {"li": "Modern office facilities in Athens"}]}, {"li": "Growth & Development", "ul": [{"li": "We look forward to reviewing your application"}]}, {"li": "How to Apply"}]}