Bilingual Client Success Leader
3 weeks ago
Role Overview:
We are seeking a highly motivated and communicative Bilingual Client Success Manager to contribute to the success of our clients. If you are fluent in German and English, have a passion for technology, and enjoy helping clients find the best solutions, this role is perfect for you.
Main Responsibilities:
- Provide exceptional customer service by addressing inbound client inquiries.
- Identify customer needs and offer personalized solutions.
- Build and nurture strong client relationships through proactive communication and follow-ups.
- Partner with the sales team to achieve and surpass sales goals.
- Stay informed on industry trends and product updates to provide clients with accurate information.
Requirements:
- Proficiency in both German and English, spoken and written.
- Previous experience in sales or customer service, preferably in the tech sector.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a hybrid team.
- Familiarity with CRM systems and sales tools is an advantage.
Benefits:
- 14 salaries annually (12 monthly + bonuses during Easter, Summer, and Christmas).
- Private Health & Life Insurance.
- Performance-based bonuses.
- 25 days of annual leave.
- Permanent contract.
- Meal voucher of 50 monthly for all projects.
Working Hours: 40 hours per week (8 hours per day / 5 days a week).
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