Bilingual Customer Service Representative
4 weeks ago
Location: Athens, Greece
Job Summary:We are seeking a highly skilled and multilingual Bilingual Travel Advisor to join our team at Cross Border Talents. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, handling inquiries and issues via phone and email, and ensuring prompt resolution and accurate records.
Key Responsibilities:- Respond promptly and professionally to customer inquiries and concerns via phone and email.
- Accurately record all interactions and maintain detailed records in the customer service database.
- Handle and escalate customer complaints following company policies.
- Ensure all support calls and emails are managed within agreed SLAs.
- Utilize open questions, support documents, and system training to troubleshoot issues effectively.
- Provide recommendations and solutions for common problems or frequently asked questions.
- High School Diploma or higher education.
- Native or fluent in Dutch.
- Good command of English, C1 level or equivalent.
- Strong problem-solving and troubleshooting skills.
- Relocation package including accommodation in a nearby hotel for 3 weeks.
- 300 accommodation support for candidates relocating from abroad (with the first payment).
- Permanent contract if working from the office, or possibility of remote work from anywhere in Greece on 6-monthly contracts.
- Private health and life insurance.
- Competitive gross monthly salary (1,500 EUR per 14 months).
- Performance bonus.
- 25 days of annual leave.
- Regular working hours: 40 hours per week, Monday to Friday.
- Flexible working model with remote options available in Greece if applied before October 12th.
- 40 hours per week, 8 hours per day with a 1-hour lunch break.
- Weekdays: 10:00 AM to 6:30 PM.
- Weekends: 11:00 AM to 7:30 PM.
Please submit your CV and cover letter in English. Qualified candidates will be contacted for further steps in the recruitment process.
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