Polish Speaking Customer Support Specialist
1 day ago
We are seeking a highly skilled Polish-speaking customer support representative to join our virtual assistant team. In this key role, you will be responsible for providing exceptional support to clients via phone, email, and chat.
Responsibilities- Deliver top-notch customer support to Polish-speaking clients while ensuring timely issue resolution and high client satisfaction.
- Assist clients with inquiries regarding virtual assistant services, tasks, and project management in a professional and courteous manner.
- Utilize strong problem-solving skills to resolve customer complaints and issues effectively and efficiently.
- Document all interactions and maintain accurate records within the CRM system to ensure seamless service delivery.
- Collaborate with the Virtual Assistant team to provide cohesive and comprehensive support to clients.
- Stay informed about service offerings and industry trends to provide knowledgeable support and insights to clients.
- Fluency in Polish and English; additional language skills are a plus.
- Previous experience in customer support, preferably in a virtual assistant or service-oriented role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-centric approach.
- Familiarity with CRM systems and standard office software.
- Ability to work effectively in a team environment as well as independently.
- Competitive salary package including performance bonus.
- Private health insurance and fully paid training.
- Relocation package includes flight, transfer, and hotel costs.
- Opportunity to work with a dynamic and supportive team.
- Professional development opportunities and continuous learning.
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