Fluent Polish Customer Support
1 day ago
Are you fluent in Polish and looking for a new challenge? This customer support specialist role is ideal for someone with excellent communication skills and a passion for delivering high-quality support.
As a customer support specialist, you will be the first point of contact for all Polish-speaking customers. Your primary responsibility will be to identify and assess customer needs to achieve satisfaction.
You will also be responsible for assisting customers with managing and securing their accounts and passwords, resolving online store post-sales requests, and delivering high-quality support.
Additionally, you will need to manage large amounts of incoming calls and emails, build sustainable relationships and trust with customer accounts, and handle customer complaints in a professional manner.
- Requirements:
- Native-level or near-native level in Polish language, along with good English skills
- Tech savvy, curious and problem-solving acumen
- Able to identify technical issues and suggest immediate solutions to clients
- Provide systematic assistance to customers in a communicative manner
- High School Diploma holder
- Flexible to work night shifts/ weekend shifts (if applicable)
- Active listener
- Prior customer support experience would be an advantage
- Benefits:
- Excellent salary package
- 14 salaries paid annually
- Performance-based bonus
- First-class ongoing training and development
- Remote opportunities all over Greece
- Career development opportunities
- Relocation package in case you reside outside of Greece
- Multicultural and modern working environment
- Employee relations team to assist you with integrating the Greek lifestyle & culture
The position requires relocation to Greece.
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