Portuguese Travel Experience Coordinator

1 day ago


Athens, Attica, Greece beBeeCustomerService Full time

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative. This role is ideal for individuals who are passionate about travel and dedicated to providing exceptional service to clients.

Responsibilities
  • Deliver outstanding customer service through various channels including phone, email, and live chat.
  • Assist customers with inquiries about travel packages, booking processes, and associated services.
  • Resolve customer complaints and issues efficiently to ensure high client satisfaction.
  • Document all customer interactions accurately in the company's CRM system.
  • Stay updated on the latest travel trends, tour packages, and promotions to offer informed assistance.
  • Collaborate with internal teams to ensure customers receive prompt, effective solutions to their needs.
Requirements
  • Fluency in Portuguese and English, both written and spoken.
  • Experience in customer service, preferably in travel or tourism.
  • Strong communication and interpersonal skills.
  • Ability to handle multiple inquiries simultaneously while maintaining a calm and professional demeanor.
  • Proficiency in customer service software and Microsoft Office applications.
  • Detail-oriented with excellent organizational skills.
Benefits
  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package
  • Free Greek Lessons, discounts and other perks


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