IT Service Delivery Manager

1 day ago

Athens, Attica, Greece beBeeTechnology Full time

InTTrust is a trusted technology and digital solutions provider creating value for customers. They offer IT consulting and implementation services, database operation and administration, optimization services, IT managed services, cloud governance and security services, digital transformation solutions, custom applications development and application modernization, IoT and ML/AI solutions, and private/public/hybrid cloud solutions together with multi-cloud integration.

They are seeking an experienced technology service owner to manage the full lifecycle of several high-value IT services that underpin their client's energy-trading and retail operations. This role will own strategy, performance, and continuous improvement—ensuring each service meets tough availability, reliability, and regulatory targets. The technology service owner will be the single point of contact for senior business stakeholders, architecture, security, vendors, and operations teams.

The key responsibilities include:

  • Owning the service lifecycle from design through retirement, aligning roadmaps with business goals.
  • Defining, negotiating, and monitoring SLAs / KPIs; publishing scorecards and improvement plans.
  • Driving continuous service improvement (CSI) initiatives, using data to prioritize enhancements and cost optimization.
  • Overseeing vendor contracts, SIAM interfaces, and third-party delivery quality; supporting RFPs and renewals.
  • Ensuring compliance with enterprise architecture, cyber-security, and industry regulations; maintaining a tested disaster-recovery plan.
  • Leading proactive availability & capacity management, plus major-incident resolution and root-cause analysis.
  • Providing clear, executive-level communication on risks, roadmaps, and value delivery.

To be successful in this role, you will need:

  • A bachelor's degree in computer science, information systems, engineering, or a related field.
  • 7+ years of experience in IT service management within large enterprises.
  • Solid grasp of application architecture, cloud/on-prem infrastructure, networking, and security controls.
  • Stakeholder management, negotiation, analytical problem-solving.
  • Professional fluency in English (spoken & written).

Benefits include:

  • Competitive salary & benefits scheme based on experience.
  • Continuous training & development.
  • Certifications on leading vendors' technologies.
  • Corporate laptop and equipment.
  • Corporate mobile phone plan.

Candidates should have:

  • Eligibility to work within the EU.
  • Willingness to work on-site.

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