Spanish Speaking Customer Experience Specialist
1 day ago
We are seeking a skilled Customer Service Representative to join our team in the Digital Marketing Solutions Department.
Job DescriptionThis position is ideal for individuals who possess a passion for digital marketing and are committed to providing exceptional support to Spanish-speaking clients. The successful candidate will be responsible for delivering top-notch customer service through various communication channels, including phone, email, and chat.
Responsibilities:- Deliver exceptional customer service to Spanish-speaking clients through various communication channels, including phone, email, and chat.
- Assist clients with inquiries related to digital marketing strategies, SEO solutions, and service offerings.
- Provide support throughout the onboarding process, ensuring customers understand how to leverage digital marketing tools effectively.
- Handle customer complaints and feedback in a professional manner, working towards timely resolutions.
- Collaborate with internal teams to address client needs and enhance overall service delivery.
- Maintain updated knowledge of the latest digital marketing trends and solutions to provide relevant information to customers.
- Document all customer interactions and maintain accurate records for follow-up and service improvement.
- Fluency in Spanish and English, both written and spoken.
- Experience in customer service, preferably in the digital marketing or technology sector.
- Strong communication skills and a customer-focused approach.
- Ability to understand and explain digital marketing concepts and SEO strategies.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with strong problem-solving abilities.
- A genuine interest in digital marketing trends and a willingness to learn.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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