German Speaking Customer Service Representative
2 days ago
Transform Your Career with a Rewarding Customer Service Role
We are seeking a highly skilled and passionate German-speaking customer service representative to join our Health & Wellness Products Department. As the first point of contact for German-speaking customers, you will play a vital role in delivering exceptional support and ensuring their overall well-being.
About the RoleThis is an exciting opportunity to work with a diverse range of health and wellness products, providing tailored solutions and addressing customer inquiries. If you have a strong passion for customer service and are fluent in German, we encourage you to apply.
Key Responsibilities- Provide exceptional customer support in German, addressing inquiries related to health and wellness products and services.
- Assist customers with product information, order processing, and resolve any issues they may encounter.
- Document all customer interactions thoroughly, ensuring accurate information is recorded in the database.
- Work closely with other departments to escalate inquiries and provide effective solutions for complex issues.
- Stay updated on product knowledge, health guidelines, and industry trends to provide informed support to customers.
- Proactively engage with customers to enhance their experience and ensure their health and wellness needs are met.
- Participate in training sessions and workshops to continuously improve your skills and product knowledge.
- Fluency in German and strong English communication skills, both written and spoken.
- Previous experience in customer service, particularly within the health and wellness industry, is highly preferred.
- Strong ability to resolve problems effectively while maintaining a customer-centered approach.
- Excellent communication skills, enabling a professional interaction with customers.
- Ability to manage multiple inquiries and tasks efficiently in a fast-paced environment.
- Attention to detail and organizational skills for maintaining accurate customer records.
- A genuine interest in health and wellness products and solutions will be an asset.
- Performance bonus.
- Transportation bonus.
- Private healthcare benefits.
- Two additional salaries per year.
- Fully paid training by certified instructors.
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