Support Representative for Exclusive Brands
2 days ago
We are seeking a highly skilled and motivated Customer Support Representative to join our team. As a key member of our Luxury Retail Department, you will be responsible for delivering exceptional customer service to Nordic-speaking clients via phone, email, and chat.
This role is ideal for individuals who are passionate about luxury brands and committed to providing top-tier service in a retail environment. You will work closely with sales teams to promote new collections and exclusive offers to clients, while maintaining accurate records of customer interactions and following up on unresolved issues promptly.
To be successful in this role, you will need excellent communication and interpersonal skills, as well as a deep understanding of luxury branding and the importance of customer experience. You should also be proficient in using customer support tools and standard office applications.
Responsibilities:- Deliver exceptional customer support to Nordic-speaking clients via phone, email, and chat
- Assist customers with inquiries related to product availability, order placements, and return policies
- Handle customer complaints and feedback with empathy and professionalism to ensure a luxurious shopping experience
- Maintain accurate records of customer interactions and follow up on unresolved issues promptly
- Collaborate with sales teams to promote new collections and exclusive offers to clients
- Stay informed about luxury market trends and products to offer informed assistance and product recommendations
- Gather customer insights to enhance service quality and contribute to brand loyalty
- Fluency in one of the Nordic languages (Danish, Finnish, Norwegian, or Swedish) and English, both written and spoken
- Experience in customer service, preferably within luxury retail or high-end brands
- Excellent communication and interpersonal skills focused on client relations
- A deep understanding of luxury branding and the importance of customer experience
- Proficient in using customer support tools and standard office applications
- Ability to handle multiple tasks with attention to detail
- Willingness to work flexible hours, including weekends and holidays when required
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
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