French Speaking Music Enthusiast Customer Support Specialist

1 day ago

Athens, Attica, Greece beBeeCustomer Full time

Enhance the listening experience of French-speaking music enthusiasts as a Customer Support Specialist

This exciting opportunity at a leading Music Streaming Platform Department allows you to leverage your passion for music and fluency in French to provide top-notch support. Whether addressing inquiries or resolving issues, every interaction is an opportunity to exceed expectations and create a loyal community.

You will:

  • Provide exceptional customer service through various communication channels such as phone, email, and chat, showcasing your ability to adapt to diverse situations.
  • Assist users with queries about the music streaming platform, using your problem-solving skills to find efficient solutions.
  • Accurately document all interactions in our CRM system, ensuring seamless collaboration among team members.
  • Work collaboratively with colleagues to achieve service goals and enhance overall customer satisfaction.
  • Stay informed about the latest features and trends in music streaming through ongoing training.
Requirements
  • Fluency in French (written and spoken) is essential for this role.
  • Passion for music and familiarity with streaming platforms are crucial for delivering exceptional results.
  • Previous experience in customer support is advantageous but not mandatory.
  • Excellent communication and interpersonal skills are necessary for effective collaboration and conflict resolution.
  • A proactive, friendly, and enthusiastic attitude is vital for success in this dynamic environment.
  • Strong problem-solving skills and attention to detail are essential for delivering high-quality results.
  • Ability to work effectively in a fast-paced environment is critical for meeting service goals.
Benefits

We offer:

  • Private Health Insurance for peace of mind.
  • Training & Development opportunities to enhance your skills.
  • Performance Bonus for outstanding performance.
  • Extra Salaries Per Year Fully Paid Training for professional growth.
  • Fully Paid Relocation Package (flight, transfer, and hotel) for a smooth transition.
  • Free Greek Lessons and other perks to enhance your work-life balance.

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