Czech Speaking Music Support Representative

1 day ago

Athens, Attica, Greece beBeeCustomer Full time

Music streaming enthusiasts unite We are seeking a dedicated Customer Support Representative to join our team and provide exceptional service to our Czech-speaking clients.

Job Description

This is an exciting opportunity to work with a leading music streaming platform, assisting customers with their inquiries via phone, email, and chat. As a key member of our support team, you will be responsible for:

  • Providing top-notch customer support to Czech-speaking clients regarding their music streaming experience.
  • Assisting customers with account management, subscription details, and troubleshooting technical issues.
  • Educating users about platform features and tools to enhance their music experience.
  • Documenting customer interactions accurately and ensuring timely follow-up on queries and concerns.
  • Collaborating with internal teams to resolve complex customer issues effectively.
  • Staying informed about new features, updates, and music trends to provide informed assistance.
  • Gathering customer feedback to help improve the platform and service quality.
Requirements

To succeed in this role, you must possess:

  • Fluency in Czech and English, both written and spoken.
  • Experience in customer service, preferably in the technology or entertainment sectors.
  • Strong communication skills with the ability to engage customers positively.
  • Detail-oriented and capable of managing multiple tasks efficiently.
  • Familiarity with CRM systems and standard office software.
  • Strong problem-solving skills and the ability to work independently.
  • Willingness to work flexible hours, including evenings and weekends as needed.
Benefits

We offer a comprehensive benefits package, including:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year Fully Paid Training
  • Fully Paid Relocation Package (flight, transfer, and hotel)
  • Free Greek Lessons, discounts, and other perks
Join Our Team

If you are passionate about music and committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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