
Customer Experience Ambassador
2 days ago
Assist Czech-speaking customers with their inquiries related to music and podcast services, ensuring they have a fantastic experience with our platform. Work collaboratively to deliver top-notch support while enjoying the vibrant culture of your surroundings.
This engaging role involves providing exceptional customer support through various communication channels. You will assist customers with inquiries regarding our online music and podcast services, providing solutions and guidance.
- Key Responsibilities:
- Provide excellent customer service to Czech-speaking clients.
- Document customer interactions accurately in our CRM system.
- Collaborate with team members to meet service objectives and enhance overall customer satisfaction.
- Engage in ongoing training to stay updated on service features and industry trends.
Required Skills and Qualifications
- Fluency in Czech (written and spoken) is essential.
- A strong enthusiasm for music and podcasts.
- Excellent communication and interpersonal skills.
- A proactive team player with a positive attitude.
- Strong problem-solving skills and attention to detail.
Benefits Package
We offer a comprehensive benefits package, including private health insurance, training & development opportunities, and a performance bonus.
In addition, we provide fully paid relocation packages and free Greek lessons as part of our employee perks.
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