Irish Tech Expert Wanted

15 hours ago

Athens, Attica, Greece beBeeTechnical Full time
Irish Technical Support Specialist Job Opportunity

This exciting opportunity allows you to take your career to a new level in a vibrant and dynamic environment. As an Irish Technical Support Specialist, you will provide exceptional technical assistance to customers while helping them navigate various inquiries related to innovative technology products and services.

Key Responsibilities:

  • Provide outstanding technical support to customers through phone, email, and chat.
  • Diagnose and resolve technical issues related to the company's products in a timely manner.
  • Work closely with engineering teams to escalate and manage complex technical concerns effectively.
  • Document all customer interactions and technical issues accurately in the CRM system.
  • Participate in ongoing training to deepen product knowledge and enhance support skills.
  • Offer suggestions to improve support processes and boost customer satisfaction.
  • Assist in the onboarding and training of new team members when needed.

Requirements:

  • Fluency in Irish and English, both written and spoken.
  • Strong technical aptitude and problem-solving capabilities.
  • Excellent communication and customer service skills.
  • Prior experience in technical support or IT is beneficial but not essential.
  • Ability to quickly learn new technologies and processes.
  • A collaborative mindset with a strong passion for helping others.
  • Willingness to relocate to Greece and immerse yourself in a new cultural environment.

Benefits:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • Two Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)

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