Irish Speaking Technical Customer Service Expert

24 hours ago

Athens, Attica, Greece beBeeTechnical Full time
Technical Support Specialist Opportunity

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional technical support to Irish-speaking customers via phone, email, and chat.

Key Responsibilities:

  • Provide high-quality technical support to customers with a focus on resolving issues efficiently and ensuring a positive customer experience.
  • Collaborate with internal teams to address complex technical inquiries effectively.
  • Maintain comprehensive documentation of customer interactions and technical solutions in the CRM system.
  • Engage in continuous training to enhance product knowledge and customer service skills.
  • Contribute to team discussions on improving service processes and customer experience.
  • Support new team members through mentoring and onboarding processes.

Requirements:

  • Fluency in Irish and English, both written and spoken.
  • Solid technical aptitude and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Experience in customer service or technical support is advantageous but not mandatory.
  • A quick learner with the ability to adapt to new technologies and processes.
  • A collaborative spirit with a genuine interest in helping customers succeed.
  • Willingness to relocate to Greece and embrace a new cultural experience.

Benefits:

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package (flight, transfer, and hotel)

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading technology company

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