Irish Speaking Technical Customer Service Expert
1 day ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional technical support to Irish-speaking customers via phone, email, and chat.
Key Responsibilities:
- Provide high-quality technical support to customers with a focus on resolving issues efficiently and ensuring a positive customer experience.
- Collaborate with internal teams to address complex technical inquiries effectively.
- Maintain comprehensive documentation of customer interactions and technical solutions in the CRM system.
- Engage in continuous training to enhance product knowledge and customer service skills.
- Contribute to team discussions on improving service processes and customer experience.
- Support new team members through mentoring and onboarding processes.
Requirements:
- Fluency in Irish and English, both written and spoken.
- Solid technical aptitude and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Experience in customer service or technical support is advantageous but not mandatory.
- A quick learner with the ability to adapt to new technologies and processes.
- A collaborative spirit with a genuine interest in helping customers succeed.
- Willingness to relocate to Greece and embrace a new cultural experience.
Benefits:
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package (flight, transfer, and hotel)
What We Offer:
- A dynamic and supportive work environment
- Opportunities for career growth and development
- A competitive salary and benefits package
- The chance to work with a leading technology company
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