Technical Customer Service Specialist

1 day ago

Athens, Attica, Greece beBeeCustomerSupport Full time

Job Title: Technical Support Expert

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We are seeking a skilled Technical Support Expert to join our team. As a Technical Support Expert, you will be responsible for providing exceptional customer service to clients via phone, chat, and email.

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Key Responsibilities:

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  • Communicate effectively with customers to resolve technical issues">
  • Track and follow up on cases to ensure timely resolution">
  • Provide troubleshooting support for mobile devices and other technology-related issues">
  • Maintain high customer satisfaction ratings">
  • Escalate unresolved cases to 2nd level support teams">
  • Develop strong relationships with customers through excellent communication skills">
  • Stay up-to-date with the latest technology trends and advancements">
  • Contribute to a positive and collaborative team environment">
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Requirements:

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  • Bachelor's degree in Computer Science, Information Technology, or related field">
  • Fluency in Turkish and advanced English language skills">
  • Excellent communication and interpersonal skills">
  • Prior customer support experience an asset">
  • Familiarity with iOS and/or MacOS, or comparable technology">
  • Strong problem-solving and analytical skills">
  • Ability to work in a fast-paced environment">
  • Professional certifications in customer service or technical support an asset">
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What We Offer:

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  • Competitive salary and benefits package">
  • Opportunities for professional growth and development">
  • Collaborative and dynamic work environment">
  • Recognition and rewards for outstanding performance">
  • State-of-the-art training facilities and resources">
  • Comprehensive health and wellness programs">
  • Diverse and inclusive workplace culture">
  • Employee assistance program">
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Why Join Us?

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We are committed to fostering a positive and inclusive work environment where employees feel valued and supported. Our team is dedicated to delivering exceptional customer service and creating long-lasting relationships with our clients.

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If you are a motivated and customer-focused individual who is passionate about technology and customer service, we encourage you to apply for this exciting opportunity

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