Japanese Speaking Customer Service Representative for Transportation
2 days ago
We are seeking a customer support representative to provide exceptional service to Japanese-speaking clients in the transportation sector.
Job Description- Deliver high-quality customer support to Japanese-speaking clients via phone, email, and chat.
- Assist customers with inquiries related to bookings, schedules, service policies, and fare information.
- Effectively address and resolve customer complaints and issues to ensure a satisfactory experience.
- Maintain accurate records of customer interactions and ensure timely follow-up on unresolved matters.
- Collaborate with internal teams and service providers to meet customer needs efficiently.
- Stay informed about transportation regulations, service updates, and safety protocols to provide accurate guidance.
- Collect customer feedback to assist in enhancing services and operations.
- Fluency in Japanese and English, both written and spoken.
- Experience in customer service, preferably within transportation or travel sectors.
- Strong communication and interpersonal skills, focusing on customer satisfaction.
- Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
- Familiarity with CRM platforms and standard office applications.
- Strong problem-solving skills and ability to work independently.
- Flexibility to work varied hours, including evenings and weekends as needed.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package (flight, transfer, and hotel)
- Free Greek Lessons, discounts, and other perks
Key Skills: Customer Support, Transportation, Communication, Problem Solving, Teamwork, Flexibility.
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