German Speaking Customer Service Representative
2 days ago
Job Opportunity:
\We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative for Grocery Delivery Services.
\Key Responsibilities:\- \
- Provide exceptional customer service to clients via phone, email, and chat, ensuring a positive shopping experience.\
- Assist customers with inquiries regarding grocery orders, delivery schedules, and product availability.\
- Document interaction details accurately in the CRM system for efficient tracking and follow-up.\
- Collaborate with internal teams to address and resolve customer issues proactively.\
- Stay informed about product offerings, promotions, and company policies to provide informed assistance.\
- Build and maintain positive relationships with customers to ensure satisfaction and loyalty.\
- Deliver exceptional support to German-speaking clients, assisting them with inquiries related to grocery orders, deliveries, and service options.\
- Assist customers with order issues, providing solutions and alternatives when necessary.\
- Develop and maintain accurate knowledge of products, services, and company policies to provide expert advice.\\/ul\
Requirements:
\- \
- Fluency in German and English; knowledge of additional languages is an advantage.\
- Experience in customer service, particularly in grocery or retail services is preferred.\
- Strong communication and interpersonal skills focused on customer satisfaction.\
- Proficient in CRM systems and general computer applications.\
- Detail-oriented with excellent organizational skills.\
- Ability to work effectively both independently and as part of a team.\\/ul\
Benefits:
\- \
- Private Health Insurance\
- Training & Development\
- Performance Bonus\
- 2 Extra Salaries Per Year\
- Fully Paid Training\
- Great Salary\
- Fully Paid Relocation Package (flight, transfer, and hotel)\
- Many Extras\\/ul
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