Croatian-English Travel Customer Service in support of Booking.com

Croatian-English Travel Customer Service in support of Booking.com

Your responsibilities

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Croatian-English Travel Customer Service in support of Booking.com working on site in Athens, Greece, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Looking to build your career in the travel industry? Whether it’s getting answers for customers quickly, consulting on products or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. Turn your passion for travel into action in customer service helping people find great places to stay and creating unique travel experiences.

During a Typical Day, You’ll

- Answer incoming communications from customers

- Conduct research to provide answers for customers to resolve their issues

- Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.

- Provide accurate, valid, and complete information by using the right tools, methods, and processes.

- Ensure a high level of partner service and a positive partner experience

Our requirements

- Fluent in Croatian and English

- High school diploma or equivalent

- 6 months or more of customer services experience

- Recognize, apply and explain your product or service knowledge

- Computer savvy

- High speed internet in your quiet home work environment

- Greece resident or ability to relocate and gain work authorization expediently to Greece

What we offer

- Knowledgeable, encouraging, supporting and present leadership

- Diverse and community minded organization

- Career-growth and lots of learning opportunities for aspiring minds

- 25 days annual leave per year

- Excellent premises during training and when you come to the site for employee engagement activities in Athens city center, Kerameikos metro station

- Relocation assistance available

- Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day

- And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

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